HFN Download: Top Questions from Users in February

HFN crews have been taking advantage of some warmer weather this month to get a head start on some of our yearly vault maintenance. While it’s not always enjoyable work, it’s necessary to keep our network healthy and thriving.

We have also continued placing new fiber cables to ultimately replace those nearing the end of their projected lifespan.  Other communication companies may wait until it breaks to fix them, but HFN understands that experiencing service disruptions due to cable repairs or replacements is inconvenient. Therefore, we’re taking a proactive approach by replacing cables before they break to ensure uninterrupted service.

Highlands Fiber Network receives many requests and questions from Issaquah Highlands residents every month. Below is a breakdown of the types of support requests and the top three questions posed by users for last month.

Top Questions from HFN Users Last Month:

Q: How do I sign up for service?

A: Residents can access the Internet through different plan packages. See Internet plans and HFNVoice plans for more information. Businesses can contact a sales representative at sales@hfnservices.com or call (425) 427-0999 for solutions available to them.

Q: How do I update my billing information?

A: There are a number of ways to update your billing information. You can login to your online account and update your billing information. Or you can call us at 425-427-0999 and we will take your information over the phone to update your account.

Please do NOT send us your billing information via email.

Q: As a renter, how do I sign up for service with HFN?

A: Please have the homeowner contact us directly to put your name and contact information on the existing account for the service address.  Once that is in place, we’ll be more than happy to work with you in getting everything set-up.

Jeremy Fallt is the HFN general manager and a Westridge resident.