You may have already heard the news: HFN is upgrading the Issaquah Highlands community to a brand-new fiber network. This upgrade brings speeds up to 2.5 times faster, more reliable service, and a futureproof connection designed to handle the growing demands of smart homes, streaming, remote work and more.
Fiber Installations Have Begun
Installations are already in progress. To see if we are in your area, visit the newly updated HFN website at highlandsfibernetwork.com. You will find details on where we are working, what the upgrade includes and how to get scheduled.
HFN is starting to upgrade the community to its brand-new fiber network. Installations are already in progress! Map courtesy of HFN.
How to Schedule or Pre-Register for Your Upgrade
If upgrades are happening in your area, you can register online. We will then contact you to schedule your appointment.
If your area is not active yet, you can still pre-register to get notified when it’s your turn. You also have the option to pay a $150 early installation fee if you want to get connected sooner, even before your area officially opens.
What to Expect During Your Fiber Installation Appointment
Once your appointment is scheduled, a technician will visit your home to walk through your current setup. We will review your network together and the team can recommend the best equipment to help you take full advantage of the new speed offerings, while ensuring all your devices are protected by a secure router and firewall.
If you are looking for a high-speed, fully managed Wi-Fi experience with top-tier performance and features, our Wi-Fi Plus option is available for $15 per month. Of course, you can also use your own equipment if you prefer.
Wi-Fi Plus includes the following features:
- A Wi-Fi 7 Router, the fastest Wi-Fi technology available today, gives you maximum performance and full use of your ultrafast fiber connection.
- The GigabitNow Mobile App, so you can manage your home network from your phone, set parental controls, create guest networks and track device usage easily.
- Our 24/7 Remote Wi-Fi Support provides real-time help with setup, troubleshooting and difficult device connections. It’s like having your own personal technician on call.
After the set-up process, we will connect you to the upgraded network. Once everything is running smoothly, you are good to go.
Why You Should Act Now
As we move through the community, we aim to complete installations in each area before moving to the next. If we do not hear from you while your area is open, you may have to wait until we return after the full rollout is complete.
Registering or scheduling now ensures you do not miss the opportunity to upgrade when we are already nearby.
Look out for the HFN van once installations begin in your neighborhood!
Enjoy 2.5x Faster Speeds at the Same Price
By staying on your current plan and transitioning to the new network, you will enjoy speeds up to 2.5 times faster—at no additional cost. Thinking about switching plans? You can explore available options when you register or schedule your appointment.
Schedule Your Upgrade Today
Visit highlandsfibernetwork.com to check your upgrade status, explore your equipment options and take the next step. Whether you are ready to schedule or just want to stay informed, everything you need is there.
We are proud to bring this upgrade to the community and look forward to getting you connected.
What Are People Saying?
“We’re very happy to have such an amazing internet connection, and great support from HFN ever since we moved to Issaquah Highlands 20 years ago. This upgrade future-proofs our house at least for the next decade!” —Pieter, Central Park
“The HFN technicians were done in about 20–30 minutes as our fiber drop had already been replaced recently. Our speeds more than doubled, and since they named the new router with the same name as the old router, everything from computers and TVs to doorbells and Roomba reconnected automatically. We couldn’t be happier with the new speeds!” —Jim, Dahlia Park
“The upgrade to 2.5gbps (gigabits per second) has been amazing. The HFN team seamlessly migrated all of our services over to the new configuration in a few hours. They were professional and understood the complex setup we have in our home. And those downloads—wow, is it ever fast! Thank you, keep up the amazing service!” —Alex, Wisteria Park
Frequently Asked Questions
Q: “I’m currently on the 1GB (gigabyte) plan. I saw that I could get up to 2.5GB when upgrading my speed, but I think my home router is only capable of 1GB speeds. Will my current set-up still work with the new network upgrade?”
A: Yes, your previous equipment will still function just fine. To really take advantage of the new speeds, you may need to upgrade some equipment in your home. In my case, I had to upgrade my router to a new one capable of 2.5GB speeds. I also had to get a new dongle capable of 2.5GB for my MacBook to fully test the upper limits of my new connection.
Q: “I live in Vista Park. How long until the upgrades reach my area?”
A: We know this project is going to take years to complete. We’re trying to be as efficient as possible, and we must start somewhere. Once we near completion of the first zone, we will review progress with the HFN Board of Directors and our support teams to determine the next areas for expansion. The best way to express your interest is by signing up online. Areas with the highest interest, along with overall network priorities, will help guide our next steps. There is always the option of paying the $150 early installation fee.
Jeremy Fallt is the HFN general manager and a Westridge resident.
As published in the summer 2025 issue of Community Connect magazine >>>
