Highlands Fiber Network (HFN) is a good neighbor. First, we’re owned by the community, not profit-driven executives. The HFN Board of Directors is a group of local neighbors who steer the network’s direction with care.
We’re deeply rooted in our neighborhood. The board and general manager all call Issaquah Highlands their home. Our support and call centers are conveniently located in Tukwila.
Additionally, every cent of profit generated by our network is reinvested back into our community, and into the network. Here is how we’ve been responsive to your needs:
FASTER SPEEDS
More than a decade ago, when residents demanded faster speeds, we stepped up. In 2011, HFN became one of the world’s first internet service providers (ISPs) to offer true, fully symmetric gigabit speeds.
GOOD VALUE
You want quality service for a good value. Our pricing has remained stable, with a base rate of $50 and no changes since we reduced our gigabit plan to $70 in 2016. We have no plans to increase rates in the near future.
MORE BANDWIDTH
When the pandemic reshaped our lives, forcing us to work and live at home, HFN swiftly ramped up available bandwidth, effectively doubling our internet capacity overnight. Unlike many people across the region who had to find creative solutions to do work and school with a subpar connection at home, HFN’s robust network handled all the new connections with ease.
INCREASED AVAILABILIY
You asked for increased appointment times, and HFN responded by increasing the availability of our service teams from five to six days a week.
FIELD SERVICES
Your requests for in-home assistance were heard. In 2022, we introduced our field services team. They can tackle various issues, from optimizing home wiring to installing cuttingedge mesh Wi-Fi routers and security/doorbell cameras.
NETWORK UPGRADES
Recent appeals for enhanced network reliability prompted our board to dedicate much of the past year to evaluating potential upgrades. We decided to transition the entire network to an XGS-PON architecture (coming soon). This will bring lightning-fast speeds (10Gig today, with 25Gig and 50Gig on the horizon) as well as heightened reliability, reduced latency and improved diagnostic capabilities for our support teams to promptly address any connectivity concerns our customers may encounter.
Keeping with the neighborly tradition, HFN continues to hold monthly Advisory Group meetings that you are welcome to attend. Bring your vision for HFN’s future to the table. We even have an open seat on our board of directors for the right person who has the passion to help steer the network into the future.
If making monthly meetings isn’t possible, feel free to reach out to me or one of your neighbors on the board to voice your opinion or vision for the future of HFN.
